Aftersales Customer Care Advisor – Service & Bookings

Perrys Motor Sales Ltd; Burnley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Life assurance

Holiday entitlement (30 days incl. BH)

Company discounts

Wellbeing support

Sales Development Programme

People First recognition

Job summary

Perrys Motor Sales Ltd in the UK is seeking an ACC Advisor with a customer service background to join our Aftersales team. You will be the key contact for customers post-purchase, handling inbound and outbound calls, booking service and MOT appointments, and coordinating general repairs.

You should bring strong interpersonal skills, a passion for service, good time management, and the ability to work under pressure in a busy dealership environment.

Qualifications

• Customer service or aftersales background required.
• Strong interpersonal skills and ability to engage with customers.
• Proficient with managing calls and bookings.

Responsibilities

• Communicate with customers to support and understand their needs.
• Handle inbound and outbound calls, book service/MOT appointments and coordinate repairs.
• Deliver first-class customer experience in the Perrys Aftersales team.

Job description

Perrys Motor Sales Ltd in the UK is seeking an ACC Advisor with a customer service background to join our Aftersales team. You will be the key contact for customers post-purchase, handling inbound and outbound calls, booking service and MOT appointments, and coordinating general repairs.

You should bring strong interpersonal skills, a passion for service, good time management, and the ability to work under pressure in a busy dealership environment.