Customer Experience Advisor – Vehicle Repair Center

ACTIVATE GROUP LIMITED; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Annual pay review

Quarterly bonus

Health cash plan

Parental pay

Life assurance

Free breakfasts

Birthday surprise

Job summary

Activate Group is seeking a Customer Service Advisor for our Activate Accident Repair site in Birmingham. You will be the first point of contact for customers and visitors, ensuring a welcoming experience while coordinating courtesy car logistics and liaising with the workshop to provide accurate repair updates.

The role involves handling payments, processing invoices, and supporting with complaints in line with company policy.

Qualifications

• Strong attention to detail and professional communication across phone, email and in-person interactions.
• Ability to manage multiple tasks in a fast-paced reception/visitor environment.
• Experience with payment processing and basic invoicing is a plus.

Responsibilities

• Welcome customers and colleagues at the reception area and provide a positive, welcoming experience.
• Deliver exceptional customer service and manage the logistics of courtesy cars and visitor flow.
• Coordinate with workshop to estimate completion times and communicate updates to customers.

Skills

Attention to detail

Communication skills

Computer literate

Process understanding

Proactive

Time management

Handling confidential info

Tools

CRM software

Job description

Activate Group is seeking a Customer Service Advisor for our Activate Accident Repair site in Birmingham. You will be the first point of contact for customers and visitors, ensuring a welcoming experience while coordinating courtesy car logistics and liaising with the workshop to provide accurate repair updates.

The role involves handling payments, processing invoices, and supporting with complaints in line with company policy.