Customer Experience Advisor - Automotive Repair

Motofix Group; Camberley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent salary

Saturday Rota Payment (1:4)

30 days annual leave (Inclusive bank,

Free Training and Development

Employee long service rewards

Free uniform (and PPE)

Life insurance

Job summary

Motofix Group is seeking a friendly Customer Service Advisor to be the public face of our repair centres across the Home Counties. You will provide professional support, guiding customers through their repair journey and ensuring a seamless experience across phone, email and in person.

The role requires initiative, attention to detail and the ability to multi-task in a fast-paced environment. Salary up to £31,041 per annum (inc Saturday rota), 45-hour weeks, and 1:4 Saturday rota, plus 30 days

Qualifications

• Minimum of 3 years' experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and repair management systems.
• Ability to multi-task and stay organised in a dynamic environment.

Responsibilities

• Customer Engagement – Provide a professional and welcoming service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

Job description

Motofix Group is seeking a friendly Customer Service Advisor to be the public face of our repair centres across the Home Counties. You will provide professional support, guiding customers through their repair journey and ensuring a seamless experience across phone, email and in person.

The role requires initiative, attention to detail and the ability to multi-task in a fast-paced environment. Salary up to £31,041 per annum (inc Saturday rota), 45-hour weeks, and 1:4 Saturday rota, plus 30 days