Technical Service Advisor

MAN Truck & Bus UK; Trafford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Excellent pension scheme

Company car scheme

25 days holidays + bank holidays

Job summary

MAN Truck & Bus UK in Manchester is seeking a dedicated Customer Service Advisor to join our busy branch on a full-time, permanent basis. You will support workshop workload and assist the parts department with ordering and invoicing for jobs.

You will manage cash and cheque handling, report time and sales statistics, and help keep budget information up to date. A proactive, flexible approach is essential.

Qualifications

• Experience in a customer service environment.
• Ability to work under pressure with accuracy.
• Proactive and flexible approach to tasks.

Responsibilities

• Coordinate workload with the workshop and support parts ordering.
• Cost jobs and raise invoices from job cards/repair orders.
• Handle cash and cheques for completed work and parts used.
• Report time, hours sold, statistics and budget information as required.

Skills

Customer service

Attention to detail

Under pressure

Administrative experience

Job description

Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail?

We are looking for a Customer Service Advisor to join our busy Manchester Branch on a full-time, permanent basis.

In This Role

Along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

To Be Successful In This Role

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

It is important to us to make sure we look after our employees and therefore we offer:

• competitive salary plus bonus scheme
• excellent pension scheme
• fantastic company car scheme with a new VW group car every six months
• 25 days holidays plus bank holidays