Customer Experience Advisor - Part-Time Branch & Phone

Banco Santander SA; United Kingdom; Remote; GBP 25,000 - 27,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Pension scheme (8% employer contrib)

Voluntary healthcare benefits

Share plans

Job summary

Santander UK is seeking a Customer Experience Advisor to support Kendal SG & Penrith Branches. The role is 17.5 hours per week on a rota across Monday to Saturday, for a 12-month fixed-term contract.

The candidate will be the first point of contact for customers in-branch or by phone, handling transactions and inquiries with a focus on service excellence. The package includes a starting salary of £25,000 with a £500 flexible benefit allowance and potential discretionary bonus of 8% of salary,

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Santander UK is seeking a Customer Experience Advisor to support Kendal SG & Penrith Branches. The role is 17.5 hours per week on a rota across Monday to Saturday, for a 12-month fixed-term contract.

The candidate will be the first point of contact for customers in-branch or by phone, handling transactions and inquiries with a focus on service excellence. The package includes a starting salary of £25,000 with a £500 flexible benefit allowance and potential discretionary bonus of 8% of salary,