Customer Experience Advisor - Hybrid, Flexible Benefits

Santander UK; Bradford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£25,000 starting salary + £500 benefit

Discretionary bonus up to 8%

25 days holiday + bank holidays

Healthcare benefits

Pension 8%

Staff discounts

Job summary

Santander UK is recruiting a Customer Service Advisor for our Bradford Contact Centre. You will be the friendly voice, listening and solving customer issues over the phone in a high-volume, multi-skilled environment. We value a flexible, can-do attitude and encourage thinking to improve processes and the customer experience.

This site-based role operates with a hybrid pattern, requiring office attendance and providing development opportunities within Santander's customer-centric transformation.

Qualifications

• Experience delivering outstanding customer service via phone or in person.
• Strong listening and communication to understand customer needs.
• Right to work in the UK required.

Responsibilities

• Be the first point of contact for customers over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Update customer records accurately.
• Help keep customers and the bank safe.

Skills

Customer service

Communication

Teamwork

Flexibility / can-do

Right to work in UK

Problem solving

Job description

Santander UK is recruiting a Customer Service Advisor for our Bradford Contact Centre. You will be the friendly voice, listening and solving customer issues over the phone in a high-volume, multi-skilled environment. We value a flexible, can-do attitude and encourage thinking to improve processes and the customer experience.

This site-based role operates with a hybrid pattern, requiring office attendance and providing development opportunities within Santander's customer-centric transformation.