Flexible Branch Customer Experience Advisor

Santander Group; Crawley; On-site; GBP 21,000 - 31,000; Part time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Holiday entitlement

Healthcare benefits

Pension scheme

Share plans

Job summary

Santander UK is seeking a Customer Experience Advisor for Crawley, Epsom and Redhill branches on a flexible Lifestyle 260 contract. You will be the friendly face and voice, handling in-branch and phone interactions, transactions, and service queries.

Role emphasizes listening, problem solving, and multi-skilled support across branches, with a focus on improving customer experience and adapting to varied daily tasks.

Qualifications

• First point of contact for customers in branch or over the phone.
• Handling day-to-day transactions and customer servicing.
• Ability to build relationships and find solutions.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Relationship building

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor for Crawley, Epsom and Redhill branches on a flexible Lifestyle 260 contract. You will be the friendly face and voice, handling in-branch and phone interactions, transactions, and service queries.

Role emphasizes listening, problem solving, and multi-skilled support across branches, with a focus on improving customer experience and adapting to varied daily tasks.