Customer Experience Advisor (Hybrid) – Make a Real Difference

Thames Water; Reading, Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension (AON)

Hybrid work

Holiday 24-28 days

Performance pay

Wellbeing benefits

Job summary

Thames Water is hiring a Customer Service Agent to be the first point of contact for customers. You will handle inbound calls, gather key information and resolve issues from water leaks to sewer blockages, ensuring a great customer experience.

You will work in a hybrid role, 36 hours per week, with shifts from 6am to 10pm, across Monday to Friday and some weekends. Training spans eight weeks on site to set you up for success.

Qualifications

• Excellent communication skills and a passion for helping customers.
• Ability to gather information, stay organised and document details accurately.
• Comfort with fast-paced environments and learning new tools.

Responsibilities

• Handle inbound customer enquiries and identify root causes.
• Provide clear updates and support throughout the interaction.
• Record information accurately in Salesforce and AWS for service delivery.
• Coordinate engineer visits and ensure a seamless customer experience.

Skills

Customer service

Communication

IT skills

Problem solving

Education

No formal degree required

Tools

Salesforce

AWS

Job description

Thames Water is hiring a Customer Service Agent to be the first point of contact for customers. You will handle inbound calls, gather key information and resolve issues from water leaks to sewer blockages, ensuring a great customer experience.

You will work in a hybrid role, 36 hours per week, with shifts from 6am to 10pm, across Monday to Friday and some weekends. Training spans eight weeks on site to set you up for success.