Customer Service Advisor

Zipwater; Dereham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Healthcare options

Life insurance

Onsite parking

Training & development

Job summary

Zipwater in Dereham is seeking team members who are passionate about Customer Success to join our experienced customer service team and deliver world class customer support.

You will be based in the Dereham office handling multiple channels—from emails to phone calls—for customers across the UK and Ireland, with full training and supportive colleagues to help you grow.

Qualifications

• Background in customer service.
• Excellent communication skills.
• Willingness to work in the Dereham office.

Responsibilities

• Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.

Skills

Customer Service

Communication

Job description

Job Summary

We are looking for new team members who are passionate about Customer Success, to work in our experienced customer service team to deliver world class customer success.

Role Responsibilities

Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.

Sustainability Commitments

• #1 eco‑friendly and sustainable provider of premium drinking water
• 15 B fewer plastic bottles used globally each year thanks to Culligan products
• 1440 single‑serve bottles saved annually from each new bottle‑free cooler
• 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
• 72% carbon footprint reduction from avoiding single‑use plastic bottles when using bottle‑free systems

Candidate Criteria

• Are you looking for a fresh new challenge?
• Do you have excellent communication skills?
• Have you got a background in Customer Service?

Benefits

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
• Full training and continuous support with your team
• Modern canteen and break “chill out” areas
• There’s onsite parking – we have plenty of space!!
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well‑being programs – your well‑being is important to us
• Access to on‑going learning and development with our online learning platform