Inbound Customer Care Advisor - Training & Growth

NWG (Northumbrian Water Group); Lowestoft; On-site; GBP 22,000 - 26,000; Full time

Job summary

Essex and Suffolk Water is seeking a Customer Advisor to support customers by handling inbound calls, guiding them through their queries and payments over the phone. You will join a supportive team with a focus on delivering great service.

Full training will be provided to equip you with the knowledge and tools needed to succeed. We value resilience, clear communication, and teamwork, and offer a collaborative environment where staff development is encouraged.

Qualifications

• Customer-focused background with resilience.
• Excellent communication and interpersonal skills.
• Goal-oriented with a positive, proactive attitude.
• Comfortable using IT systems and learning new tools.

Responsibilities

• Handle inbound customer calls and payments over the phone.
• Provide guidance and support to resolve queries.
• Participate in fully paid training to succeed and progress.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM systems

Job description

Essex and Suffolk Water is seeking a Customer Advisor to support customers by handling inbound calls, guiding them through their queries and payments over the phone. You will join a supportive team with a focus on delivering great service.

Full training will be provided to equip you with the knowledge and tools needed to succeed. We value resilience, clear communication, and teamwork, and offer a collaborative environment where staff development is encouraged.