Customer Service Adviser

Confidential; Waterlooville; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor to join our friendly team in Waterlooville. You will be the first point of contact for customers, handling enquiries by phone and email with professional, friendly support.

Key duties include updating customer records, resolving queries at first contact where possible, and escalating complex issues as needed. The role operates Monday to Friday, 8:30am–4:30pm with a salary of 12.71 per hour.

Qualifications

• Previous customer service or administrative experience.
• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Ability to build rapport with a wide range of customers.
• Strong attention to detail and accuracy.
• Good IT skills, including databases and Microsoft Office.
• Ability to manage workload effectively in a busy environment.

Responsibilities

• Answer inbound customer calls and emails and respond to enquiries professionally and efficiently.
• Provide support and guidance to customers, ensuring a positive experience.
• Accurately update customer records and maintain detailed notes on internal systems.
• Resolve customer queries at first point of contact wherever possible.
• Escalate complex issues to the appropriate department when required.
• Process correspondence and complete associated administrative tasks.

Skills

Customer service

Telephone manner

Communication skills

Active listening

Attention to detail

IT skills

Tools

Databases

Microsoft Office

Job description

Customer Service Advisor

Location: Waterlooville
Hours: Monday to Friday, 8:30am - 4:30pm
Salary: 12.71

About the Role

We are looking for a Customer Service Advisor to join our friendly team. This is a varied role where you will be the first point of contact for customers, providing exceptional service and support over the telephone and through written correspondence.

Key Responsibilities

• - Answer inbound customer calls and emails and respond to enquiries professionally and efficiently.
• - Provide support and guidance to customers, ensuring a positive experience.
• - Accurately update customer records and maintain detailed notes on internal systems.
• - Resolve customer queries at first point of contact wherever possible.
• - Escalate complex issues to the appropriate department when required.
• - Process correspondence and complete associated administrative tasks.

Skills and Experience

• - Previous customer service or administrative experience.
• - Confident and professional telephone manner.
• - Excellent communication and listening skills.
• - Ability to build rapport with a wide range of customers.
• - Strong attention to detail and accuracy.
• - Good IT skills, including experience using databases and Microsoft Office applications.
• - Ability to manage workload effectively in a busy environment.

Personal Attributes

• - Friendly and approachable.
• - Reliable and dependable.
• - Calm under pressure.
• - Team player with a positive attitude.
• - Committed to delivering outstanding customer service.

If you enjoy helping people and take pride in providing excellent customer service, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.