Customer Advisor - Call Centre

NWG (Northumbrian Water Group); Lowestoft; On-site; GBP 22,000 - 26,000; Full time

Job summary

Essex and Suffolk Water is seeking a Customer Advisor to support customers by handling inbound calls, guiding them through their queries and payments over the phone. You will join a supportive team with a focus on delivering great service.

Full training will be provided to equip you with the knowledge and tools needed to succeed. We value resilience, clear communication, and teamwork, and offer a collaborative environment where staff development is encouraged.

Qualifications

• Customer-focused background with resilience.
• Excellent communication and interpersonal skills.
• Goal-oriented with a positive, proactive attitude.
• Comfortable using IT systems and learning new tools.

Responsibilities

• Handle inbound customer calls and payments over the phone.
• Provide guidance and support to resolve queries.
• Participate in fully paid training to succeed and progress.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM systems

Job description

Job Description

About the role

At Essex and Suffolk Water, we believe in delivering an excellent experience to all our customers. As a Customer Advisor, you will be answering inbound calls, dealing with customer queries, taking payments over the phone, and offering any guidance and support.

Don't worry if you do not have Customer Service experience, we have a dedicated training team here to support you to ensure you have all the tools you need to be a successful Customer Advisor! You will also receive support and guidance from your colleagues and Team Managers who are always happy to support!

About You

While experience in a similar role is beneficial, it's not essential. We offer fully paid training to equip you with the knowledge, tools, and confidence to succeed and grow within the role.

We're looking for individuals with a customer focussed background who are:

• Resilient and able to stay positive in challenging situations
• Excellent communicators with strong interpersonal skills
• Goal-oriented with a drive to achieve positive outcomes
• Solution focused mindset
• Team players who support and uplift colleagues
• Proactive in your approach to work
• Comfortable using IT systems and learning new tools

If you're motivated, adaptable, and ready to build a rewarding career in customer support then we'd love to hear from you!