Customer Experience Advisor | Frontline Support & Admin

Alliance Homes Group; West of England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Alliance Homes Group in the West of England is seeking friendly, customer-focused team members for the Contact Team. You will be the first point of contact for customers, resolving queries and ensuring things are right from the start.

You will also handle some admin tasks and may help arrange maintenance visits to keep our Home Repairs Team delivering high-quality repairs. This role offers stability with two permanent full-time positions and one fixed-term contract until 31 March 2027.

Qualifications

• Experience working with the public.
• Clear communication skills, both phone and written.
• Proactive, quick-thinking and solution-focused.

Responsibilities

• Be the first point of contact for customers and resolve queries.
• Provide administrative support and data entry.
• Coordinate maintenance visits with the Home Repairs Team.

Skills

Customer service

Communication

Problem-solving

IT skills

Teamwork

Job description

Alliance Homes Group in the West of England is seeking friendly, customer-focused team members for the Contact Team. You will be the first point of contact for customers, resolving queries and ensuring things are right from the start.

You will also handle some admin tasks and may help arrange maintenance visits to keep our Home Repairs Team delivering high-quality repairs. This role offers stability with two permanent full-time positions and one fixed-term contract until 31 March 2027.