Customer Service Advisor

CDM Recruitment Ltd; Sunderland; On-site; GBP 17,354 - 24,717; Part time

Job summary

A recruitment agency is seeking a Customer Service Advisor for a temporary contract in Sunderland. This role involves supporting new homeowners during their warranty period by handling queries and liaising with contractors. Ideal candidates should have proven customer service experience and excellent communication skills. A valid UK driving licence is preferred due to occasional site visits.

Qualifications

• Proven customer service experience and great communication skills.
• Confidence in handling phone and email-based queries.
• Strong organisational skills with the ability to multitask.
• Experience in construction or maintenance (a bonus, not essential).
• A valid UK driving licence (preferred due to occasional site visits).

Responsibilities

• Be the first point of contact for new homeowners, managing maintenance and warranty queries.
• Liaise with contractors to arrange and schedule work.
• Keep homeowners updated with clear, timely communication.
• Juggle multiple priorities while maintaining excellent service standards.
• Travel to sites occasionally as needed.

Skills

Customer service experience

Great communication skills

Organisational skills

Ability to multitask

Job description

Overview

Customer Service Advisor – Temporary Contract

Location: Sunderland, Tyne & Wear  |  Hours: 34 hours per week  |  Salary: Up to £15.27 per hour  |  Contract: Temporary until Christmas 2025, with potential to extend  |  Start Date: Immediate

About Our Client

Our client is a respected housing developer in the North East, known for delivering high-quality, sustainable homes in sought-after locations. With a strong focus on customer care and community building, they create modern, energy-efficient properties and reinvest profits into affordable housing projects. Their dedication to exceptional aftercare and homeowner support has helped them build thriving, sustainable communities.

About the Role

We’re looking for a confident and proactive Customer Service Advisor to join a busy team, supporting new homeowners throughout their warranty period. This temporary role runs until Christmas 2025, with the possibility of extension – a fantastic chance to deliver outstanding service and have a real impact on the homeowner journey.

You’ll act as the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll also liaise with contractors, schedule follow-ups, and ensure customers are kept updated every step of the way.

Key Responsibilities

• Be the first point of contact for new homeowners, managing maintenance and warranty queries
• Liaise with contractors to arrange and schedule work
• Keep homeowners updated with clear, timely communication
• Juggle multiple priorities while maintaining excellent service standards
• Travel to sites occasionally as needed

About You

We’re looking for an organised, approachable, and adaptable person with a practical approach to problem-solving. Ideally, you’ll have:

• Proven customer service experience and great communication skills
• Confidence in handling phone and email-based queries
• Strong organisational skills with the ability to multitask
• Experience in construction or maintenance (a bonus, not essential)
• A valid UK driving licence (preferred due to occasional site visits)

Why Join?

You’ll be part of a supportive, friendly team dedicated to delivering an exceptional homeowner experience. This is a great opportunity to use your skills to ensure customer satisfaction while supporting a company committed to building high-quality, sustainable homes and strong communities.