Customer Experience Advisor

Housing Diversity Network; Portishead; Remote; GBP 21,000 - 32,000; Full time

Job summary

Housing Diversity Network is looking for a friendly and proactive member to join our Contact Team in Portishead. You will be the first point of contact for customers, aiming to resolve queries quickly and accurately while maintaining a positive, professional approach.

In addition to handling inquiries over the phone and in writing, you’ll support with administrative tasks and, at times, help coordinate maintenance visits so our Home Repairs Team can continue delivering high‑quality repairs.

Qualifications

• Experience working with the public, customer‑facing skills
• Good IT skills for internal systems

Responsibilities

• Be the first point of contact for customers, resolving queries and ensuring accuracy from the start
• Provide administrative support and coordination assistance for maintenance visits

Job description

We’re on the lookout for a new team member to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.

About You

Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.

You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.

Good IT skills are important too, as you’ll be working with several of our internal systems.