Frontline Customer Experience Specialist

Alliance Homes Group; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Alliance Homes Group is seeking a friendly on-site Customer Service Advisor to join our Contact Team in the West of England. You will be the first point of contact for customers, helping resolve queries and ensuring we get things right from the start, with a commitment to polite, clear communication.

The role involves supporting with administrative tasks and, at times, coordinating maintenance visits with our Home Repairs Team to keep our communities in great condition.

Qualifications

• Experience in customer service or working with the public preferred.
• Strong communication skills, both over the phone and in writing.
• Good IT skills and familiarity with internal systems.

Responsibilities

• Be the first point of contact for customers and help resolve queries from the start.
• Provide administrative support as needed to the Contact Team.
• Coordinate maintenance visits with the Home Repairs Team to facilitate high-quality repairs.

Job description

Alliance Homes Group is seeking a friendly on-site Customer Service Advisor to join our Contact Team in the West of England. You will be the first point of contact for customers, helping resolve queries and ensuring we get things right from the start, with a commitment to polite, clear communication.

The role involves supporting with administrative tasks and, at times, coordinating maintenance visits with our Home Repairs Team to keep our communities in great condition.