Customer Experience Pro: First-Contact & Admin

Housing Diversity Network; Portishead; Remote; GBP 21,000 - 32,000; Full time

Job summary

Housing Diversity Network is looking for a friendly and proactive member to join our Contact Team in Portishead. You will be the first point of contact for customers, aiming to resolve queries quickly and accurately while maintaining a positive, professional approach.

In addition to handling inquiries over the phone and in writing, you’ll support with administrative tasks and, at times, help coordinate maintenance visits so our Home Repairs Team can continue delivering high‑quality repairs.

Qualifications

• Experience working with the public, customer‑facing skills
• Good IT skills for internal systems

Responsibilities

• Be the first point of contact for customers, resolving queries and ensuring accuracy from the start
• Provide administrative support and coordination assistance for maintenance visits

Job description

Housing Diversity Network is looking for a friendly and proactive member to join our Contact Team in Portishead. You will be the first point of contact for customers, aiming to resolve queries quickly and accurately while maintaining a positive, professional approach.

In addition to handling inquiries over the phone and in writing, you’ll support with administrative tasks and, at times, help coordinate maintenance visits so our Home Repairs Team can continue delivering high‑quality repairs.