Customer Experience Advisor

plymouthcommunityhomes; Plymouth; Presencial; GBP 12 000 - 18 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Excellent pension scheme

Free onsite gym and changing rooms

Three volunteer days per year

Annual leave pro-rata for part-time

Free Employee Assistance Programme

Free annual flu vaccination

Cycle to Work scheme

Holiday trading option

Resumo da oferta

Plymouth Community Homes is seeking a Part-Time Customer Experience Advisor to join our busy team in Plymouth. You will be a first point of contact for customers, handling a variety of enquiries with professionalism and care, including arranging repairs and updating records.

This role requires strong communication skills, a calm and empathetic approach, and the ability to work well both independently and as part of a team. Training is provided to set you up for success.

Qualificações

• Strong communication and listening skills.
• Customer-first attitude.
• Confidentiality, data protection and treat everyone with respect.
• Proficient IT skills, including Microsoft Office.
• Ability to work independently while being a supportive team member.

Responsabilidades

• Deliver exceptional customer service across a range of channels.
• Listen carefully and understand each customer's needs.
• Resolve enquiries at the first point of contact wherever possible.
• Arrange repairs and appointments using scheduling systems.
• Accurately update customer records and maintain data quality.
• Support colleagues and contribute to a positive team environment.
• Help ensure every customer interaction is handled with care, respect and professionalism.

Descrição da oferta de emprego

Part-Time Customer Experience Advisor | 21 Hours Per Week

Looking for a rewarding part-time role where you can help people, solve problems and make a real difference every day?

About the role

As a Customer Experience Advisor, you'll be one of the first points of contact for our customers, providing a professional, friendly and efficient service across a variety of enquiries.

Whether you're helping someone arrange a repair, providing information, updating records or resolving a concern, you'll take ownership of each interaction and work to achieve the best possible outcome.

Working within our busy Customer Experience team, you'll:

• Deliver exceptional customer service across a range of channels.
• Listen carefully and understand each customer's needs.
• Resolve enquiries at the first point of contact wherever possible.
• Arrange repairs and appointments using our scheduling systems.
• Accurately update customer records and maintain data quality.
• Support colleagues and contribute to a positive team environment.
• Help ensure every customer interaction is handled with care, respect and professionalism.

No two days are the same, making this a varied and rewarding role where your communication skills and commitment to helping others will shine.

Working Pattern

21 hours per week: Monday, Tuesday and Wednesday

Important Training Requirement

To set you up for success, you'll attend a full-time induction and training programme during your first two weeks.

Training Period: 37 hours per week for the first two weeks

Following successful completion of training, you'll move to your contracted 21-hour working pattern across Monday to Wednesday.

Please ensure you're able to commit to the initial full-time training period before applying.

What We’re Looking For

We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.

You’ll ideally have:

• A passion for putting customers first.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach.
• Strong problem-solving abilities and attention to detail.
• Confidence using IT systems and Microsoft Office applications.
• The ability to work independently whilst being a supportive team member.
• A commitment to confidentiality, data protection and treating everyone fairly and with respect.

Previous contact centre experience is welcome, but it's not essential. If you have strong customer service skills, a positive attitude and are eager to learn, we'd love to hear from you.

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow so we can provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a strong focus on people, we provide good-quality, well-managed and well-maintained homes.

What we can offer you

• Excellent pension scheme with a high level of employer contributions.
• Free, fully equipped onsite gym and changing facilities.
• Three days each year to volunteer through our Make a Difference scheme.
• Annual leave of 25 days, rising to 30 days, plus Bank Holidays and a holiday trading option. For this part-time position, annual leave and Bank Holiday entitlement will be calculated on a pro-rata basis.
• Free Employee Assistance Programme, including counselling.
• Free annual flu vaccination.
• Cycle to Work scheme.
• The opportunity to work in a beautiful and vibrant part of the South West.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.