Customer Experience Advisor - First Contact & Solutions

Alliance Homes Group; Portishead; On-site; GBP 23,000 - 29,000; Full time

Job summary

Alliance Homes Group is recruiting for the Contact Team in Portishead. This role is 37 hours per week, Monday to Friday, 8.00am–6.00pm, with two permanent full-time positions and one fixed-term contract until 31 March 2027.

You will greet customers, resolve queries, and support with admin tasks to help keep our communities running smoothly. We value calm, proactive team players with strong communication and IT skills who can work under pressure and maintain customer focus.

Qualifications

• Experience working with the public (preferred).
• Clear communicator, both over the phone and in writing.
• Good IT skills and ability to use several internal systems.

Responsibilities

• Be the first point of contact for customers and resolve queries.
• Support with administrative tasks and coordinate maintenance visits for the Home Repairs Team.
• Contribute to delivering high-quality repairs and positive customer outcomes.

Skills

Customer service

Communication

Public interaction

Problem solving

Tools

Internal systems

Job description

Alliance Homes Group is recruiting for the Contact Team in Portishead. This role is 37 hours per week, Monday to Friday, 8.00am–6.00pm, with two permanent full-time positions and one fixed-term contract until 31 March 2027.

You will greet customers, resolve queries, and support with admin tasks to help keep our communities running smoothly. We value calm, proactive team players with strong communication and IT skills who can work under pressure and maintain customer focus.