Customer Experience Advisors

Alliance Homes Group; West of England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Alliance Homes Group in the West of England is seeking friendly, customer-focused team members for the Contact Team. You will be the first point of contact for customers, resolving queries and ensuring things are right from the start.

You will also handle some admin tasks and may help arrange maintenance visits to keep our Home Repairs Team delivering high-quality repairs. This role offers stability with two permanent full-time positions and one fixed-term contract until 31 March 2027.

Qualifications

• Experience working with the public.
• Clear communication skills, both phone and written.
• Proactive, quick-thinking and solution-focused.

Responsibilities

• Be the first point of contact for customers and resolve queries.
• Provide administrative support and data entry.
• Coordinate maintenance visits with the Home Repairs Team.

Skills

Customer service

Communication

Problem-solving

IT skills

Teamwork

Job description

37 hours per week, working Monday to Friday between the hours of 8.00am - 6.00pm

x 2 Permanent - Full Time

x 1 Fixed Term until 31st March 2027 - Full Time

We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.

About You

Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.

You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.

Good IT skills are important too, as you’ll be working with several of our internal systems.