Customer Experience Advisor — Flexible Lifestyle 260

Santander; Poole; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Flexible benefit allowance

8% discretionary bonus

25 days holiday

Health benefits

Pension contributions

Employee share plans

Staff product discounts

Job summary

Santander Poole branch is hiring a Customer Experience Adviser on a flexible Lifestyle 260 contract (minimum 5 hours per week, 8am–6pm, Mon–Sat). You’ll help customers with transactions, technology in-branch, and calls from the contact centre, delivering friendly, proactive service.

You’ll work as part of a close-knit team, handling a variety of tasks to support customers and protect them from fraud, with opportunities to grow within the branch network.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background.
• Ability to communicate effectively to understand customer needs.
• Desire to go above and beyond for customers.
• Effective teamwork with a flexible, can-do approach.
• Open to a broad range of activities outside standard expectations.
• Ability to grow, adapt and change with business needs.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander Poole branch is hiring a Customer Experience Adviser on a flexible Lifestyle 260 contract (minimum 5 hours per week, 8am–6pm, Mon–Sat). You’ll help customers with transactions, technology in-branch, and calls from the contact centre, delivering friendly, proactive service.

You’ll work as part of a close-knit team, handling a variety of tasks to support customers and protect them from fraud, with opportunities to grow within the branch network.