Customer Experience Advisor — Wembley (35h, Rotas)

Banco Santander SA; Wembley; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days’ holiday + bank holidays

Flexible benefit allowance £500

Discretionary bonus up to 8%

Pension contributions 8%

Healthcare benefits

Share plans

Job summary

Santander UK is seeking a Customer Experience Advisor at Wembley Branch, 35 hours per week, on a rota Monday to Saturday between 8am and 6pm. You’ll be the friendly face and voice for customers, handling transactions, helping with technology in the banking hall, and supporting fraud protection.

You’ll work as part of a close-knit team with varied, multi-skilled tasks and plenty of support. The role offers a competitive salary, benefits, and opportunities to grow within the bank.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Proactive mindset

Teamwork

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor at Wembley Branch, 35 hours per week, on a rota Monday to Saturday between 8am and 6pm. You’ll be the friendly face and voice for customers, handling transactions, helping with technology in the banking hall, and supporting fraud protection.

You’ll work as part of a close-knit team with varied, multi-skilled tasks and plenty of support. The role offers a competitive salary, benefits, and opportunities to grow within the bank.