Branch Experience Advisor – Multi-Skill Role

Banco Santander SA; Nottingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days’ holiday plus bank holidays

8% discretionary bonus

Private healthcare discounts

Employer pension contributions

Job summary

Santander UK is seeking a Customer Experience Advisor to support customers at Beeston and West Bridgford branches. The role requires flexibility to travel between both twinned sites and covers 31.5 hours per week on a rotating schedule from 8am–6pm, Monday to Saturday.

You’ll listen to customers, resolve issues, and guide them through transactions, technology usage, and services while maintaining a proactive, customer-centric mindset. A varied, hands-on role in a busy branch environment.

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Clear communication to understand customer needs.
• Willingness to handle a broad range of activities beyond a single task.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service experience

Communication skills

Flexible/work across sites

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor to support customers at Beeston and West Bridgford branches. The role requires flexibility to travel between both twinned sites and covers 31.5 hours per week on a rotating schedule from 8am–6pm, Monday to Saturday.

You’ll listen to customers, resolve issues, and guide them through transactions, technology usage, and services while maintaining a proactive, customer-centric mindset. A varied, hands-on role in a busy branch environment.