Customer Experience Advisor: First-Line Support

Landmark Information Group - Internal; Reading; On-site; GBP 21,000 - 26,000; Full time

Job summary

Landmark Information Group - Internal in Reading seeks a Customer Service Advisor to join the Geodata team. You will provide first line support to a diverse customer base, delivering a right first time service and helping customers get the most from Landmark’s products.

You will handle inquiries by phone, email and written correspondence, record interactions in CRM, and collaborate with Technical Support, Product Development and Sales to drive customer satisfaction and upsell opportunities.

Qualifications

• Front line customer service experience is required.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organisational skills to manage multiple priorities.
• Good IT skills, including Microsoft Office and web-based systems.
• Excellent problem-solving and analytical abilities.
• Ability to remain calm and professional in challenging situations.
• Positive, self-motivated approach and willingness to learn.
• Strong focus on customer satisfaction and continuous improvement.

Responsibilities

• Providing first line support via telephone, email, and written correspondence.
• Managing customer enquiries from initial contact through to resolution.
• Processing environmental searches accurately and within agreed service levels.
• Delivering expert advice on Landmark products and services.
• Recording customer interactions accurately within CRM and support systems.
• Identifying opportunities to support sales through upselling and cross-selling where appropriate.
• Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
• Supporting customer campaigns, surveys and outbound communications when required.

Skills

Front line customer service

Verbal & written communication

Telephone manner

Organisational skills

IT skills (MS Office, web-based)

Problem-solving

Calm under pressure

Self-motivation & willingness to learn

Customer satisfaction focus

Tools

CRM systems

Microsoft Office

Job description

Landmark Information Group - Internal in Reading seeks a Customer Service Advisor to join the Geodata team. You will provide first line support to a diverse customer base, delivering a right first time service and helping customers get the most from Landmark’s products.

You will handle inquiries by phone, email and written correspondence, record interactions in CRM, and collaborate with Technical Support, Product Development and Sales to drive customer satisfaction and upsell opportunities.