Customer Experience Specialist - First-Call Support

Confidential; Waterlooville; Sur place; GBP 14 000 - 21 000; Plein temps

Résumé du poste

Confidential is seeking a Customer Service Advisor to join our friendly team in Waterlooville. You will be the first point of contact for customers, handling enquiries by phone and email with professional, friendly support.

Key duties include updating customer records, resolving queries at first contact where possible, and escalating complex issues as needed. The role operates Monday to Friday, 8:30am–4:30pm with a salary of 12.71 per hour.

Qualifications

• Previous customer service or administrative experience.
• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Ability to build rapport with a wide range of customers.
• Strong attention to detail and accuracy.
• Good IT skills, including databases and Microsoft Office.
• Ability to manage workload effectively in a busy environment.

Responsabilités

• Answer inbound customer calls and emails and respond to enquiries professionally and efficiently.
• Provide support and guidance to customers, ensuring a positive experience.
• Accurately update customer records and maintain detailed notes on internal systems.
• Resolve customer queries at first point of contact wherever possible.
• Escalate complex issues to the appropriate department when required.
• Process correspondence and complete associated administrative tasks.

Connaissances

Customer service

Telephone manner

Communication skills

Active listening

Attention to detail

IT skills

Outils

Databases

Microsoft Office

Description du poste

Confidential is seeking a Customer Service Advisor to join our friendly team in Waterlooville. You will be the first point of contact for customers, handling enquiries by phone and email with professional, friendly support.

Key duties include updating customer records, resolving queries at first contact where possible, and escalating complex issues as needed. The role operates Monday to Friday, 8:30am–4:30pm with a salary of 12.71 per hour.