Geodata Customer Success Advisor

Landmark Information Group Ltd; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Generous Holiday Allowance: 25 days +

Annual Lifestyle Allowance: £300

Pension Scheme: Matched up to 6% + 10%

Private Health Insurance

Group Income Protection

Cycle to Work and Gym Flex

Training and Career Progression

Free Parking

Job summary

Landmark Information Group seeks a proactive Customer Service Advisor to join the Geodata team. You will provide first line support to a diverse customer base, resolving enquiries and processing environmental searches with accuracy and within service levels.

You will deliver expert product guidance, record interactions in CRM, and collaborate with internal teams to maximise customer satisfaction and potential upsell opportunities. A strong focus on continuous improvement is required.

Qualifications

• Previous front line customer service experience.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and CRM systems.
• Excellent problem-solving and analytical abilities.
• Positive, self-motivated approach and willingness to learn.

Responsibilities

• Provide first line support via telephone, email, and written correspondence.
• Handle customer enquiries from initial contact to resolution.
• Process environmental searches accurately within service levels.
• Deliver expert advice on Landmark products and services.
• Record customer interactions in CRM and support systems.
• Identify opportunities to upsell and cross-sell where appropriate.
• Collaborate with Technical Support, Product Development, Sales and Account Management.
• Support customer campaigns, surveys and outbound communications.

Skills

Front line customer service

Verbal and written communication

Telephone manner

Multitasking & organisational skills

Problem solving & analytical

Customer-centric mindset

Team collaboration

Upselling & cross-selling

Tools

Microsoft Office

CRM systems

Job description

Landmark Information Group seeks a proactive Customer Service Advisor to join the Geodata team. You will provide first line support to a diverse customer base, resolving enquiries and processing environmental searches with accuracy and within service levels.

You will deliver expert product guidance, record interactions in CRM, and collaborate with internal teams to maximise customer satisfaction and potential upsell opportunities. A strong focus on continuous improvement is required.