Customer Service Advisor

Landmark Information Group Ltd; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Generous Holiday Allowance: 25 days +

Annual Lifestyle Allowance: £300

Pension Scheme: Matched up to 6% + 10%

Private Health Insurance

Group Income Protection

Cycle to Work and Gym Flex

Training and Career Progression

Free Parking

Job summary

Landmark Information Group seeks a proactive Customer Service Advisor to join the Geodata team. You will provide first line support to a diverse customer base, resolving enquiries and processing environmental searches with accuracy and within service levels.

You will deliver expert product guidance, record interactions in CRM, and collaborate with internal teams to maximise customer satisfaction and potential upsell opportunities. A strong focus on continuous improvement is required.

Qualifications

• Previous front line customer service experience.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and CRM systems.
• Excellent problem-solving and analytical abilities.
• Positive, self-motivated approach and willingness to learn.

Responsibilities

• Provide first line support via telephone, email, and written correspondence.
• Handle customer enquiries from initial contact to resolution.
• Process environmental searches accurately within service levels.
• Deliver expert advice on Landmark products and services.
• Record customer interactions in CRM and support systems.
• Identify opportunities to upsell and cross-sell where appropriate.
• Collaborate with Technical Support, Product Development, Sales and Account Management.
• Support customer campaigns, surveys and outbound communications.

Skills

Front line customer service

Verbal and written communication

Telephone manner

Multitasking & organisational skills

Problem solving & analytical

Customer-centric mindset

Team collaboration

Upselling & cross-selling

Tools

Microsoft Office

CRM systems

Job description

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment. Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service. The role will involve:

• Providing first line support via telephone, email, and written correspondence.
• Managing customer enquiries from initial contact through to resolution.
• Processing environmental searches accurately and within agreed service levels.
• Delivering expert advice on Landmark products and services.
• Recording customer interactions accurately within CRM and support systems.
• Identifying opportunities to support sales through upselling and cross-selling where appropriate.
• Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
• Supporting customer campaigns, surveys and outbound communications when required.

You’ll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.

We’re looking for someone who has:

• Previous front line customer service experience.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including experience using Microsoft Office and web-based systems.
• Excellent problem-solving and analytical abilities.
• The ability to remain calm and professional when handling challenging situations.
• A positive, self-motivated approach and willingness to learn.
• A strong focus on customer satisfaction and continuous improvement.
• Experience within account management, technical customer support, or working with property, environmental or data-driven products would be advantageous but is not essential.

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Interview Process

• Screening video call via Microsoft Teams with a member of the Talent Acquisition team.
• First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.
• Ability assessments/task relevant to the role and Personality Assessment.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.