Customer Experience Advisor – First Contact Support

Staffline; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free parking

Uniform provided

Attendance bonus

Full training provided

Job summary

Staffline in Bournemouth is hiring a Customer Services Advisor to be the first point of contact for customers. You will handle calls, emails and chats, maintain CRM records, and work with internal teams to resolve requests.

The role requires experience in customer service, strong communication skills, and a proactive, patient approach. On-site work with full training provided and an attendance bonus are part of the package.

Qualifications

• Experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Proficiency with MS Office and CRM systems.
• Ability to multitask, prioritise workload and work independently.

Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Skills

Customer service

Communication skills

MS Office

CRM systems

Multitasking

Independence

Education

Experience in customer service

Tools

CRM systems

MS Office

Job description

Staffline in Bournemouth is hiring a Customer Services Advisor to be the first point of contact for customers. You will handle calls, emails and chats, maintain CRM records, and work with internal teams to resolve requests.

The role requires experience in customer service, strong communication skills, and a proactive, patient approach. On-site work with full training provided and an attendance bonus are part of the package.