Customer Service Advisor

Landmark Information Group - Internal; Reading; On-site; GBP 21,000 - 26,000; Full time

Job summary

Landmark Information Group - Internal in Reading seeks a Customer Service Advisor to join the Geodata team. You will provide first line support to a diverse customer base, delivering a right first time service and helping customers get the most from Landmark’s products.

You will handle inquiries by phone, email and written correspondence, record interactions in CRM, and collaborate with Technical Support, Product Development and Sales to drive customer satisfaction and upsell opportunities.

Qualifications

• Front line customer service experience is required.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organisational skills to manage multiple priorities.
• Good IT skills, including Microsoft Office and web-based systems.
• Excellent problem-solving and analytical abilities.
• Ability to remain calm and professional in challenging situations.
• Positive, self-motivated approach and willingness to learn.
• Strong focus on customer satisfaction and continuous improvement.

Responsibilities

• Providing first line support via telephone, email, and written correspondence.
• Managing customer enquiries from initial contact through to resolution.
• Processing environmental searches accurately and within agreed service levels.
• Delivering expert advice on Landmark products and services.
• Recording customer interactions accurately within CRM and support systems.
• Identifying opportunities to support sales through upselling and cross-selling where appropriate.
• Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
• Supporting customer campaigns, surveys and outbound communications when required.

Skills

Front line customer service

Verbal & written communication

Telephone manner

Organisational skills

IT skills (MS Office, web-based)

Problem-solving

Calm under pressure

Self-motivation & willingness to learn

Customer satisfaction focus

Tools

CRM systems

Microsoft Office

Job description

We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.

Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.

The role will involve:

• Providing first line support via telephone, email, and written correspondence.
• Managing customer enquiries from initial contact through to resolution.
• Processing environmental searches accurately and within agreed service levels.
• Delivering expert advice on Landmark products and services.
• Recording customer interactions accurately within CRM and support systems.
• Identifying opportunities to support sales through upselling and cross-selling where appropriate.
• Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
• Supporting customer campaigns, surveys and outbound communications when required

About You:

You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.

We're looking for someone who has:

• Previous front line customer service experience.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including experience using Microsoft Office and web-based systems.
• Excellent problem-solving and analytical abilities.
• The ability to remain calm and professional when handling challenging situations.
• A positive, self-motivated approach and willingness to learn.
• A strong focus on customer satisfaction and continuous improvement.