Customer Service Assistant — First-Call Resolutions (Temp)

ESSENTIAL EMPLOYMENT LTD; Flint; On-site; GBP 17,000 - 21,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Service Assistant for a temporary role in Flint. The position pays £13.26 per hour PAYE with a reference OR114777. The successful candidate will handle customer enquiries, aiming for first-time resolution and will use the CRM system to record and allocate enquiries to relevant services.

You will provide information on services and policies to resolve customer needs and assist with reception duties as part of the information service for customers.

Qualifications

• Respond to customer enquiries with a view to first-time resolution.
• Record enquiries on CRM and allocate to services.
• Provide information on services and policies to resolve customer needs.

Responsibilities

• Answer customer enquiries to achieve first-time resolution where possible.
• Record and route enquiries on the CRM system to appropriate services.
• Provide a comprehensive information service to customers, including reception duties and advising on available services.

Skills

Customer service

First contact resolution

Tools

CRM software

Job description

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Service Assistant for a temporary role in Flint. The position pays £13.26 per hour PAYE with a reference OR114777. The successful candidate will handle customer enquiries, aiming for first-time resolution and will use the CRM system to record and allocate enquiries to relevant services.

You will provide information on services and policies to resolve customer needs and assist with reception duties as part of the information service for customers.