Customer Experience Advisor (Branch & Phone)

SBS Skipton Building Society; Preston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

Pension contributions

Private medical insurance

Volunteer days

Employee discounts

Job summary

Skipton Building Society is recruiting a Customer Service Consultant in Preston on a 36-hour week, fixed-term contract until 5 October 2027. The role focuses on delivering outstanding customer service across branch hours, with responsibilities in advising on savings products and maintaining accurate records.

A commitment to helping customers reach financial goals is essential. The role offers a competitive salary of £25,500 per annum, with a benefits package including annual discretionary bonus,

Qualifications

• Experience of interacting with customers.
• Experience in a contact centre environment or branch setting is desirable.
• Comfortable in a fast-paced, customer‑facing role.

Responsibilities

• Be the first point of contact with customers in-branch and over the phone.
• Understand customer needs and provide tailored savings information and solutions.
• Maintain accurate customer records and support vulnerable customers.
• Proactively reach out to customers to discuss services and products.
• Adhere to company policies and training to deliver high-quality service.

Job description

Skipton Building Society is recruiting a Customer Service Consultant in Preston on a 36-hour week, fixed-term contract until 5 October 2027. The role focuses on delivering outstanding customer service across branch hours, with responsibilities in advising on savings products and maintaining accurate records.

A commitment to helping customers reach financial goals is essential. The role offers a competitive salary of £25,500 per annum, with a benefits package including annual discretionary bonus,