Customer Consultant: Financial Guidance & Service

Skipton Building Society; Blackburn; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contributions

Private medical insurance

Holiday allowance

Job summary

Skipton Building Society is recruiting a Customer Consultant to work at Barnoldswick & Clitheroe Branches. You will greet customers, understand their needs, and provide information on savings products and services.

The role blends in-branch, face-to-face support and remote contact, with a focus on delivering first-class service and friendly, knowledgeable advice. We look for genuine passion for exceptional service, ability to handle a variety of customer inquiries, and a collaborative team

Qualifications

• Experience interacting with customers in person or over the phone.
• Strong communication and listening skills.
• Ability to provide clear information and tailored solutions.

Responsibilities

• Welcome customers in-branch and by phone to create a positive first impression.
• Understand customer needs and offer tailored savings products and services.
• Maintain accurate records in internal systems and support vulnerable customers.

Skills

Customer service

Communication

Job description

Skipton Building Society is recruiting a Customer Consultant to work at Barnoldswick & Clitheroe Branches. You will greet customers, understand their needs, and provide information on savings products and services.

The role blends in-branch, face-to-face support and remote contact, with a focus on delivering first-class service and friendly, knowledgeable advice. We look for genuine passion for exceptional service, ability to handle a variety of customer inquiries, and a collaborative team