Customer Experience Advisor – Calm, Helpful Problem Solver

Aspired Talent Ltd; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training

Friendly environment

Skill development

Stable role

Job summary

Aspired Talent Recruiting are currently recruiting for Customer Service Advisors based in the WN5 area. This position will start in October, with hours Monday to Friday 8am to 5pm and some weekends during busy periods.

You will be the first point of contact for customers, helping them with queries and providing excellent service. Duties include handling inbound calls, responding to enquiries, and updating customers on order status and delivery times.

Qualifications

• Excellent communication and listening skills.
• Confident speaking to customers over the phone and via web chat.
• Calm and professional with difficult customers.
• Positive, helpful attitude and good attention to detail.
• Organised and able to manage multiple queries.
• Previous customer service experience is desirable; training provided.

Responsibilities

• Handling inbound customer calls and responding to enquiries.
• Communicating with customers via web chat.
• Providing updates on orders and delivery times.
• Dealing with damaged or missing items and resolving issues.
• Investigating customer issues with other departments.
• Keeping customers updated throughout the process.
• Recording interactions and logging information accurately.
• Building positive relationships through professional communication.

Skills

Communication

Listening

Phone communication

Web chat

Organisational skills

Attention to detail

Job description

Aspired Talent Recruiting are currently recruiting for Customer Service Advisors based in the WN5 area. This position will start in October, with hours Monday to Friday 8am to 5pm and some weekends during busy periods.

You will be the first point of contact for customers, helping them with queries and providing excellent service. Duties include handling inbound calls, responding to enquiries, and updating customers on order status and delivery times.