Customer Experience Advisor - Temp to Perm

Confidential; Devon and Torbay; On-site; GBP 15,000 - 21,000; Full time

Job summary

gap personnel is recruiting enthusiastic and customer-focused Customer Service Advisors to join a busy contact centre in Wrangaton, Devon. You will handle calls and emails, process orders, resolve issues, and deliver an exceptional customer experience.

Training from 10 to 12 August is mandatory; the role offers a path from temporary to permanent. Shifts are 8:00am–6:00pm, five days out of seven, at £12.87 per hour, with a view to permanent employment on success.

Qualifications

• Excellent verbal and written communication skills.
• Calm, professional approach under pressure.
• Passion for delivering outstanding customer service.
• Good IT skills including Microsoft Office.
• Strong organisational skills with ability to prioritise.
• Excellent attention to detail.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Make outbound calls to both businesses and consumers.
• Process customer orders accurately and efficiently.
• Provide information on products, services, and specifications.
• Explain customer processes, including returns and order queries.
• Escalate complex enquiries to senior team members where appropriate.
• Update and maintain customer records and databases accurately.
• Complete a variety of administrative tasks to support the team.
• Manage customer accounts, from quotations through to payment chasing.
• Deliver an exceptional customer experience with every interaction.

Skills

Communication

Calm under pressure

Customer service

MS Office

Organisational skills

Attention to detail

Willingness to learn

Job description

gap personnel is recruiting enthusiastic and customer-focused Customer Service Advisors to join a busy contact centre in Wrangaton, Devon. You will handle calls and emails, process orders, resolve issues, and deliver an exceptional customer experience.

Training from 10 to 12 August is mandatory; the role offers a path from temporary to permanent. Shifts are 8:00am–6:00pm, five days out of seven, at £12.87 per hour, with a view to permanent employment on success.