Customer Service Advisor

Confidential; Devon and Torbay; On-site; GBP 15,000 - 21,000; Full time

Job summary

gap personnel is recruiting enthusiastic and customer-focused Customer Service Advisors to join a busy contact centre in Wrangaton, Devon. You will handle calls and emails, process orders, resolve issues, and deliver an exceptional customer experience.

Training from 10 to 12 August is mandatory; the role offers a path from temporary to permanent. Shifts are 8:00am–6:00pm, five days out of seven, at £12.87 per hour, with a view to permanent employment on success.

Qualifications

• Excellent verbal and written communication skills.
• Calm, professional approach under pressure.
• Passion for delivering outstanding customer service.
• Good IT skills including Microsoft Office.
• Strong organisational skills with ability to prioritise.
• Excellent attention to detail.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Make outbound calls to both businesses and consumers.
• Process customer orders accurately and efficiently.
• Provide information on products, services, and specifications.
• Explain customer processes, including returns and order queries.
• Escalate complex enquiries to senior team members where appropriate.
• Update and maintain customer records and databases accurately.
• Complete a variety of administrative tasks to support the team.
• Manage customer accounts, from quotations through to payment chasing.
• Deliver an exceptional customer experience with every interaction.

Skills

Communication

Calm under pressure

Customer service

MS Office

Organisational skills

Attention to detail

Willingness to learn

Job description

Customer Service Advisor Temporary to Permanent

Location: Wrangaton, TQ10

gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you.

The Role

As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience.

As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base.

Important Information

Successful applicants must be available to attend mandatory training from 10th to 12th August. Please ensure you are available on these dates before applying.

Key Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Make outbound calls to both businesses and consumers.
• Process customer orders accurately and efficiently.
• Provide information on products, services, and specifications.
• Explain customer processes, including returns and order queries.
• Escalate complex enquiries to senior team members where appropriate.
• Update and maintain customer records and databases accurately.
• Complete a variety of administrative tasks to support the team.
• Manage customer accounts, from quotations through to payment chasing.
• Deliver an exceptional customer experience with every interaction.

What We're Looking For

• Excellent verbal and written communication skills.
• A calm and professional approach under pressure.
• A genuine passion for delivering outstanding customer service.
• Good IT skills, including Microsoft Office.
• Strong organisational skills with the ability to prioritise workload.
• Excellent attention to detail.
• A positive attitude and willingness to learn.

Shift Pattern & Pay

• Shifts between 8:00am and 6:00pm, working 5 days out of 7.
• £12.87 per hour

gap personnel is acting as an employment business in relation to this vacancy.