Customer Experience Advisor

HR GO Recruitment; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

HR GO Recruitment is seeking a friendly, confident Customer Service Advisor to join a busy, customer-focused team in the United Kingdom. You will handle inquiries by phone, email and live chat, providing accurate information and ensuring customer satisfaction.

The role includes routine admin tasks and escalation of complex issues to the right teams, with a strong emphasis on delivering a positive customer experience.

Qualifications

• Experience in delivering friendly, professional customer service.
• Clear spoken and written English.
• Ability to handle multiple inquiries and tasks efficiently.
• Comfortable using standard office software and computer systems.

Responsibilities

• Handle customer enquiries via phone, email and live chat in a timely and professional manner
• Provide accurate information, resolve issues and follow up to ensure customer satisfaction
• Perform routine administrative tasks such as updating records, processing requests and maintaining logs
• Escalate complex issues to the appropriate teams and support team colleagues as needed
• Maintain knowledge of products, services and internal processes to deliver consistent service

Skills

Customer service

Communication

English proficiency

Multitasking

Computer literacy

Tools

Office software

Job description

HR GO Recruitment is seeking a friendly, confident Customer Service Advisor to join a busy, customer-focused team in the United Kingdom. You will handle inquiries by phone, email and live chat, providing accurate information and ensuring customer satisfaction.

The role includes routine admin tasks and escalation of complex issues to the right teams, with a strong emphasis on delivering a positive customer experience.