Customer Experience Advisor

Net World Sports, Ltd.; Wrexham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Net World Sports, Ltd. in Wrexham is seeking a Customer Care Advisor to handle inbound customer queries via phone, email, and live chat. The advisor will ensure efficient resolution of customer issues while delivering a high standard of service.

The ideal candidate will be professional and enthusiastic, with strong communication skills. This role supports exciting career development opportunities in a dynamic environment.

Qualifications

• Professional, charismatic, and enthusiastic attitude.
• Ability to build rapport with customers and offer solutions.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inbound calls, emails, and live chat.
• Resolve customer queries efficiently.
• Manage administrative duties like shipment preparation.

Skills

Good communication skills

MS Word proficiency

MS Excel proficiency

MS Outlook proficiency

Adaptability in fast-paced environments

Job description

Net World Sports, Ltd. in Wrexham is seeking a Customer Care Advisor to handle inbound customer queries via phone, email, and live chat. The advisor will ensure efficient resolution of customer issues while delivering a high standard of service.

The ideal candidate will be professional and enthusiastic, with strong communication skills. This role supports exciting career development opportunities in a dynamic environment.