Retail Banking: Customer Experience Consultant (Branch)

Santander Bank; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary £27,183

£500 flexible benefit allowance

Discretionary bonus 8%

25 days holiday (+1 after 5 years)

Pension contributions

Discounted healthcare benefits

Job summary

Santander is seeking a Customer Experience Consultant at Croydon Branch. This 35-hour-per-week role operates on a rota basis from Monday to Saturday, 8am–6pm, and involves greeting customers, listening to financial needs, and guiding digital-first options.

You’ll handle bank transactions, assist with technology in-branch, and support customers over the phone. This is a fast-paced, collaborative, multi-skilled environment.

Qualifications

• Listening to, understanding and anticipating customers' financial needs.
• Presenting options and solutions across a range of products and services with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
• Helping us be a bank that's simple for colleagues and customers to deal with.
• All candidates must have the right to work in the UK to commence employment with Santander.

Responsibilities

• Listening to, understanding and anticipating customers financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that's simple for colleagues and customers to deal with

Skills

Listening to customers' needs

Digital-first product options

Answering calls in contact centre

Building customer relationships

Banking simplification for colleagues

Job description

Santander is seeking a Customer Experience Consultant at Croydon Branch. This 35-hour-per-week role operates on a rota basis from Monday to Saturday, 8am–6pm, and involves greeting customers, listening to financial needs, and guiding digital-first options.

You’ll handle bank transactions, assist with technology in-branch, and support customers over the phone. This is a fast-paced, collaborative, multi-skilled environment.