Customer Experience Advisor - Branch & Phone Support

A01 Santander UK plc; Brighton; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Flexible benefit allowance

Discretionary bonus (8%)

Pension contributions 8%

Healthcare benefits

25 days holiday + bank holidays

Résumé du poste

Santander UK is seeking a Customer Experience Advisor for our Brighton Branch. You’ll handle in-branch transactions, assist customers face-to-face and over the phone, and work on a 35-hour rota from 8am to 6pm, Monday to Saturday.

You’ll be part of a close-knit, multi-skilled team focused on delivering outstanding service. You’ll develop knowledge of Santander products, build relationships, and seek ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service in person or by phone
• Clear communication to understand customer needs
• Willingness to go above and beyond for customers
• Flexible, collaborative team player
• Open to a broad range of activities and priorities
• Ability to adapt to changing business needs

Responsabilités

• Act as first point of contact for branch customers
• Assist with day-to-day transactions, queries and servicing
• Answer calls to our contact centre
• Build relationships and find solutions
• Develop knowledge of Santander services and products
• Identify ways to improve customer experience

Connaissances

Customer service

Communication

Problem solving

Teamwork

Adaptability

Description du poste

Santander UK is seeking a Customer Experience Advisor for our Brighton Branch. You’ll handle in-branch transactions, assist customers face-to-face and over the phone, and work on a 35-hour rota from 8am to 6pm, Monday to Saturday.

You’ll be part of a close-knit, multi-skilled team focused on delivering outstanding service. You’ll develop knowledge of Santander products, build relationships, and seek ways to improve the customer experience.