Customer Experience Advisor — Branch & Phone Support

Santander; Leicester Forest East; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

Pension scheme

Staff discounts

Job summary

Santander UK is hiring a Customer Experience Advisor for the Leicester Clocktower Branch. You’ll welcome customers, handle with care, and support everyday banking needs in a busy retail environment.

In this multi-skilled role, you’ll assist with transactions, answer queries, and help customers use digital services while building strong relationships. You’ll join a close-knit team that values proactive problem-solving and flexible, customer-first service.

Qualifications

• Experience delivering customer service in retail or telephony.
• Ability to understand customer needs and communicate clearly.
• Willingness to adapt to a broad range of tasks and priorities.

Responsibilities

• Act as first point of contact for customers in-branch or by phone.
• Assist with day-to-day transactions and servicing; resolve queries.
• Handle calls from the contact centre and build customer relationships.
• Develop knowledge of Santander products to help customers.
• Identify opportunities to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Adaptability

Flexibility

Job description

Santander UK is hiring a Customer Experience Advisor for the Leicester Clocktower Branch. You’ll welcome customers, handle with care, and support everyday banking needs in a busy retail environment.

In this multi-skilled role, you’ll assist with transactions, answer queries, and help customers use digital services while building strong relationships. You’ll join a close-knit team that values proactive problem-solving and flexible, customer-first service.