Customer Experience Advisor - Banking, Flexible Hours & Perks

Santander Group; Livingston; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

25 days holiday + bank holidays

Flexible benefit allowance £500

Discretionary bonus up to 8% of salary

Pension

Résumé du poste

Santander UK is seeking a Customer Experience Advisor for Livingston branch. You will be the friendly face and voice for customers, handling transactions, assisting with technology, and protecting customers from fraud.

The role supports a multi-skilled bank team, offering variety, and a strong focus on delivering exceptional service. You’ll thrive in a busy branch, work on a 35-hour week, on a rota from Monday to Saturday between 8am and 6pm, and contribute to a culture of innovation and

Qualifications

• Proven ability to deliver outstanding customer service in person or on telephony.
• Effective communication to understand customer needs.
• Willingness to go above and beyond for customers.

Responsabilités

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of services and products to help customers.
• Identifying new ways to improve the customer experience.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Adaptability

Description du poste

Santander UK is seeking a Customer Experience Advisor for Livingston branch. You will be the friendly face and voice for customers, handling transactions, assisting with technology, and protecting customers from fraud.

The role supports a multi-skilled bank team, offering variety, and a strong focus on delivering exceptional service. You’ll thrive in a busy branch, work on a 35-hour week, on a rota from Monday to Saturday between 8am and 6pm, and contribute to a culture of innovation and