Customer Experience Advisor - Branch & Phone Support

Santander Group; Sheet, Alton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits allowance

Discretionary bonus (8% of salary)

25 days holiday + bank holidays

Pension contributions 8%

Healthcare benefits

Job summary

Santander Group is seeking a Customer Experience Advisor for Petersfield & Alton Twin locations in the United Kingdom. The role involves handling customer transactions, resolving questions, and supporting customers across branch and contact centre channels.

You’ll be part of a close-knit Retail Banking team, working 35 hours weekly on a rota that spans 8am–6pm, Monday to Saturday. A strong focus on delivering excellent service and continuous learning is expected.

Qualifications

• Proven ability to deliver outstanding customer service in face-to-face or telephony settings.
• Ability to communicate effectively to understand customer needs.
• Desire to go above and beyond for customers (preferred).
• Effective teamwork with a flexible, can-do approach.
• Willingness to take on a broad range of activities beyond standard expectations.
• Ability to grow, adapt and change with business needs.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to help customers.

Skills

Customer service

Communication

Go above and beyond

Teamwork

Adaptability

Flexibility

Job description

Santander Group is seeking a Customer Experience Advisor for Petersfield & Alton Twin locations in the United Kingdom. The role involves handling customer transactions, resolving questions, and supporting customers across branch and contact centre channels.

You’ll be part of a close-knit Retail Banking team, working 35 hours weekly on a rota that spans 8am–6pm, Monday to Saturday. A strong focus on delivering excellent service and continuous learning is expected.