Customer Experience Advisor – Retail Banking (Livingston)

A01 Santander UK plc; Livingston; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

£25,000 starting salary

£500 flexible benefit allowance

Discretionary bonus 8%

25 days’ holiday + bank holidays

26 days after 5 years

Résumé du poste

Santander UK in Livingston is seeking a Customer Experience Advisor to join a 35-hour-per-week rota-based team from 8am to 6pm, Monday to Saturday. You’ll be the friendly face and voice for customers, handling in-branch and telephone transactions while promoting services and protecting customers from fraud.

The role offers a supportive, multi-skilled environment with ample opportunities to grow, with a benefits package including holiday, discretionary bonus, flexible benefits, and healthcare

Qualifications

• Professional Experience delivering outstanding customer service from face-to-face or telephony background.
• Strong ability to communicate effectively to understand customer needs.
• Desire to go above and beyond for customers; adaptable and proactive.
• Excellent teamwork and flexible, can-do approach to work.
• Willingness to handle a broad range of activities beyond standard duties.
• Ability to grow and adapt to changing business priorities.

Responsabilités

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services and products to assist customers.
• Identify opportunities to improve the customer experience.

Connaissances

Customer service

Active listening

Communication

Face-to-face service

Teamwork

Description du poste

Santander UK in Livingston is seeking a Customer Experience Advisor to join a 35-hour-per-week rota-based team from 8am to 6pm, Monday to Saturday. You’ll be the friendly face and voice for customers, handling in-branch and telephone transactions while promoting services and protecting customers from fraud.

The role offers a supportive, multi-skilled environment with ample opportunities to grow, with a benefits package including holiday, discretionary bonus, flexible benefits, and healthcare