Customer Experience Advisor: Branch & Call Centre

Santander Group; Cambridge; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

£500 flexible benefit allowance

8% discretionary bonus of salary

25 days holiday + bank holidays (26 +

Résumé du poste

Santander UK Cambridge branch is seeking a Customer Experience Advisor to join a friendly, multi-skilled team. Working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday, you’ll greet customers, handle transactions, assist with technology in the banking hall and support fraud prevention.

You’ll build relationships, learn products and services, and identify ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective teamwork with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsabilités

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Connaissances

Customer service

Communication

Customer focus

Teamwork

Flexibility

Adaptability

Description du poste

Santander UK Cambridge branch is seeking a Customer Experience Advisor to join a friendly, multi-skilled team. Working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday, you’ll greet customers, handle transactions, assist with technology in the banking hall and support fraud prevention.

You’ll build relationships, learn products and services, and identify ways to improve the customer experience.