Customer Experience Advisor — Branch & Phone

Santander; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits (£500 allowance)

Discretionary bonus 8% of salary

Pension contributions

Job summary

Santander UK is hiring a Customer Experience Advisor for Kingston Work Café, working 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm. You’ll be the friendly face and voice, listening, guiding transactions, helping with technology in-branch, and protecting customers against fraud.

You’ll join a close-knit team and thrive in a multi-skilled environment. You’ll grow knowledge of services/products, identify improvements to the customer experience, and be the eyes and ears of

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Problem solving

Multi-tasking

Teamwork

Job description

Santander UK is hiring a Customer Experience Advisor for Kingston Work Café, working 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm. You’ll be the friendly face and voice, listening, guiding transactions, helping with technology in-branch, and protecting customers against fraud.

You’ll join a close-knit team and thrive in a multi-skilled environment. You’ll grow knowledge of services/products, identify improvements to the customer experience, and be the eyes and ears of