Multiskilled Banking Experience Advisor

Santander; England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension contributions

Healthcare benefits

Employee discounts

Job summary

Santander UK is seeking a Customer Experience Advisor to join Newtown Branch. You’ll be the friendly face and voice, greeting customers, handling transactions, and helping with technology in the banking hall.

You’ll work 35 hours per week on a rotating schedule Monday to Saturday between 8am and 6pm, delivering outstanding service, building relationships, and solving problems across a multi-skilled role. Join a close-knit team with strong support, exposure to a wide range of banking services,

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• Ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor to join Newtown Branch. You’ll be the friendly face and voice, greeting customers, handling transactions, and helping with technology in the banking hall.

You’ll work 35 hours per week on a rotating schedule Monday to Saturday between 8am and 6pm, delivering outstanding service, building relationships, and solving problems across a multi-skilled role. Join a close-knit team with strong support, exposure to a wide range of banking services,