Customer Experience Advisor – Branch Banking

Nationwide; London Borough of Bromley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year (increases to

Wellhub access for health and wellness

Volunteer days up to 2 per year

Training and development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

London top up payment

Job summary

Nationwide in Bromley is seeking a Customer Representative to deliver friendly, professional service across in-branch, phone and online channels. You’ll help with everyday transactions, answer queries and guide customers towards suitable banking products and digital tools.

The role is permanent, full-time (35 hours per week, Monday to Saturday) with a requirement to live within a 45-minute commute. Training is provided, and there are strong progression and benefits.

Qualifications

• Experience in customer service helps, but banking knowledge is not required.
• You can understand customer needs quickly and explain solutions clearly.
• Comfort with handling transactions and using digital tools.
• Ability to stay calm and help customers in busy times.
• Strong interpersonal skills and empathy for diverse customers.
• Confidence using technology and digital banking services.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Skills

Customer service

Communication

Digital literacy

Teamwork

Problem solving

Job description

Nationwide in Bromley is seeking a Customer Representative to deliver friendly, professional service across in-branch, phone and online channels. You’ll help with everyday transactions, answer queries and guide customers towards suitable banking products and digital tools.

The role is permanent, full-time (35 hours per week, Monday to Saturday) with a requirement to live within a 45-minute commute. Training is provided, and there are strong progression and benefits.