Branch & Phone Customer Experience Specialist

Santander; Barry; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

Holiday entitlement: 25 days + bank

Healthcare benefits

Pension contribution (8%)

Job summary

Santander is seeking a Customer Experience Advisor for the Barry & Caerphilly branches, working 17.5 hours per week on a rota basis between 8am and 6pm. You’ll welcome customers, assist with transactions, and support technology use in the banking hall.

This role requires flexibility and a customer-focused mindset, with travel between both sites to cover shifts and deliver consistent service across locations.

Qualifications

• Proven customer service experience, face to face or telephony
• Strong communication to understand customer needs
• Willingness to go above and beyond for customers
• Flexible, collaborative approach to work

Responsibilities

• Act as first point of contact for customers in branch or on the phone
• Assist with day-to-day transactions, queries and servicing
• Answer customer calls into the contact centre
• Build relationships and find solutions for customers
• Develop knowledge of Santander services to assist customers
• Identify ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexible/adaptable

Problem solving

Job description

Santander is seeking a Customer Experience Advisor for the Barry & Caerphilly branches, working 17.5 hours per week on a rota basis between 8am and 6pm. You’ll welcome customers, assist with transactions, and support technology use in the banking hall.

This role requires flexibility and a customer-focused mindset, with travel between both sites to cover shifts and deliver consistent service across locations.