Customer Experience Advisor - Banking

The Co-operative Bank plc; Rochdale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ethical bank in Rochdale is seeking a Customer Service Officer to enhance customer experience. This role entails managing customer inquiries both in-person and digitally. Ideal candidates should have background in customer service, possess excellent communication skills, and thrive in a fast-paced environment. The position offers comprehensive training, competitive benefits including holidays and a pension scheme, while advocating for social and environmental values.

Benefits

27 days holiday rising to 30 days

Competitive pension with up to 10% employer contribution

Income protection and life assurance

2 paid days for volunteering

Corporate discounts for over 800 retailers

Wellbeing support including mental health resources

Family friendly policies

Qualifications

• Experience in a customer service environment is essential.
• Passion for excellent customer service with a positive approach.
• Proven success in achieving targets and objectives.
• Computer literate and confident in navigating multiple systems.
• Ability to support diverse customers and vulnerable individuals.
• Must work well in a fast-paced environment.

Responsibilities

• Acting as the first contact for customers in the branch.
• Supporting customers through various channels.
• Identifying customer needs effectively.
• Managing cash control diligently.
• Updating customer records using internal systems.
• Encouraging appointments with the Personal Banking Team.
• Protecting customers from fraud.
• Engaging with a diverse range of customers.
• Working towards team objectives.
• Adhering to compliance requirements in daily tasks.
• Contributing to community outreach and charity projects.

Skills

Customer service experience

Target-driven

Computer literacy

Ability to assist diverse customers

Fast-paced environment adaptability

Job description

A leading ethical bank in Rochdale is seeking a Customer Service Officer to enhance customer experience. This role entails managing customer inquiries both in-person and digitally. Ideal candidates should have background in customer service, possess excellent communication skills, and thrive in a fast-paced environment. The position offers comprehensive training, competitive benefits including holidays and a pension scheme, while advocating for social and environmental values.