Customer Experience Advisor (12-Month FTC)

West Brom; Birmingham; On-site; GBP 24,000; Full time

Job summary

A financial services organization in Birmingham is seeking a Customer Service Advisor for a 12-month fixed term contract. You will play a vital role in providing excellent customer service, handling queries, and maintaining branch safety. The ideal candidate should possess a positive attitude, strong communication skills, and a customer-centric approach. This role offers opportunities for personal development along with a comprehensive benefits package that includes holiday, pension contributions, and private medical insurance.

Benefits

Development opportunities

25 days holiday plus bank holidays

Paid volunteering days

Living Pensions

Enhanced leave policies

Life assurance

Performance related pay scheme

Private medical insurance

Access to Perkbox

Flexible working options

Qualifications

• Previous experience delivering great customer service.
• A calm, clear, and confident communicator.
• Ability to work collaboratively in a team.

Responsibilities

• Provide excellent service that encourages word-of-mouth referrals.
• Handle customer queries confidently.
• Stay up to date on all products and services.

Skills

Customer centric attitude

Clear communication

Empathy

Flexibility

Tech-savvy

Positive attitude

Team spirit

Curious mindset

Previous customer service experience

Job description

A financial services organization in Birmingham is seeking a Customer Service Advisor for a 12-month fixed term contract. You will play a vital role in providing excellent customer service, handling queries, and maintaining branch safety. The ideal candidate should possess a positive attitude, strong communication skills, and a customer-centric approach. This role offers opportunities for personal development along with a comprehensive benefits package that includes holiday, pension contributions, and private medical insurance.